Reliable, Multilingual Customer Support for Global E-Commerce

We handle pre-sales and post-sales services across time zones with native-language agents.

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About Ze Tian Cross-Border Customer Support

Founded in 2011, Ze Tian Network is a professional customer support provider for cross-border eCommerce. Based in Zhejiang, we offer full-service, high-quality support solutions with a customer-first philosophy.

Service Philosophy: Crossing borders, connecting customers with care.

Multilingual 24/7 Support

English & niche languages, 24 hours availability

Full Order Lifecycle

From inquiry to re-purchase, including remote product setup

CRM Relationship Building

Custom scripts, festive greetings, buyer trust tools

Instant Messaging Support

Text, voice, video — fast global communication

Data-Driven Optimization

Use behavior analysis to improve conversions

Custom Platform Tools

Solutions for Alibaba International and more

🎵 TikTok Shop Store Operations + Customer Service

1️⃣ Store Operations

  • Store Setup:
    Registration, category selection, brand/product qualification and certification

  • Product Listing:
    Optimizing titles and keywords, high-quality images/short videos, localized product descriptions

  • Promotional Campaigns:
    Time-limited discounts, bundle offers, participation in official platform events

  • Advertising:
    Precise targeting with TikTok Ads to boost conversion rates

  • Influencer Collaboration:
    Partnering with influencers/KOLs to drive sales and create viral products

  • Data Analysis:
    Real-time tracking of views, conversion rates, and repeat purchase rates for continuous optimization

🌐 Meta (Facebook & Instagram) Operations + Customer Service

1️⃣ Platform Operations

  • Account Setup & Management:
    Page design, brand identity alignment, and account security management

  • Content Operations:
    Customized content calendar, publishing of posts, short videos, and Stories

  • Advertising Campaigns:
    Precise audience targeting (interests, location, behavior), strategies for conversion, exposure, and retargeting

  • Community Building:
    Managing Facebook Groups & Instagram communities to increase follower engagement and loyalty

  • Data Tracking & Analysis:
    Monitoring ad performance, user engagement rates, and conversion metrics for continuous optimization

🧾 Xiaohongshu (RED) Operations & Customer Service

Key Responsibilities:

  • Account Setup:
    Brand account registration and verification, consistent visual identity design

  • Content Planning:
    Topic selection for posts, copywriting optimization, production of high-quality images and short videos

  • Traffic Acquisition:
    Participation in trending topics, strategic keyword placement, and hashtag optimization

  • Influencer/KOL Collaboration:
    Partnering with content creators to promote products and boost brand visibility and reputation

  • Campaign Planning:
    New product promotions, interactive giveaways, and hashtag challenges

  • Data Analysis:
    Tracking post exposure, engagement rate, and conversion rate for ongoing performance optimization